PBebank MyPB Public Bank eBanking forgotten challenge response 🏦 Hint - just call Cyberfraud helpdesk

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 Challenge Response answers is as important as the password itself.

Challenge Response questions in banking enhance security by verifying a customer's identity during online transactions or account access. Users answer specific questions, such as their first pet's name or childhood street, to add an extra layer of authentication and protect sensitive financial information.

Public Bank implements this Challenge Response when a first-time or unusual transaction pattern is detected.

Previously, I did not take Challenge Response questions seriously and did not remember my answers, which caused delays in transferring money. I called Public Bank's main support line at 03-21708000, but they could not assist. Instead, I needed the Cyber Fraud Case Management team, reachable at 03-21773555.

After a few call attempts, I successfully contacted the Public Bank Cyber Fraud Security (Case Management) team, who assisted in resetting my Challenge Response questions.

I have previously written about another issue with Public Bank's internet banking, where I was locked out of my SecureSign.

https://propfessor.blogspot.com/2023/12/pbebank-mypb-public-bank-ebanking.html